Employment Opportunities at WildCare

Major Gifts Officer

Registered Veterinary Technician

Wildlife Services Representative

Summer Wildlife Camp Teacher’s Aide

Development Associate

WildCare Solutions Specialist — Humane Wildlife Management

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Major Gifts Officer — Development

Supervisor: Director of Development
FSLA Status: Full-Time, Non-exempt
Date: 11/18/2016

POSITION DESCRIPTION:      

The Major Gifts Officer will be an integral part of a dynamic team of professionals who are working to maximize philanthropic participation in WildCare’s Annual and Capital Campaigns.  The Major Gifts Officer will work with the Development Director to design and implement a strategic business plan for philanthropic giving, facilitating the expansion of dollars raised, increasing the donor base, and providing opportunities to connect WildCare and the community.  Specifically, he/she will manage a portfolio of donors, each of whom make, or have the capacity to make, an annual gift of $1,000 or more.

ESSENTIAL FUNCTIONS:

  • Develop and implement portfolio management plans for approximately 200-250 donors or potential donors to achieve goals established for Annual and Capital Campaign;
  • Segment donor base to assess each donor’s potential for increased giving;
  • Identify, engage, educate, personally solicit and steward current and potential donors to increase resources, retain donors and build the donor base;
  • Work collaboratively with development colleagues to move donors along the WildCare engagement and leadership continuum;
  • Conduct donor prospecting and qualification to increase participation in WildCare’s Annual and Capital Campaign;
  • Create, plan, and implement events and/or special projects in support of fundraising priorities and leadership engagement;
  • Work collaboratively with development colleagues to identify and create strategies for prospects with donor advised funds and/or planned giving inclination;
  • Possess up-to-date awareness of program priorities throughout WildCare
  • Performs other duties as required with or without accommodation.

POSITION REQUIREMENTS:     

Education:
BA/BS degree

Experience:
Three years successful experience in development or related field, with an emphasis on major donor annual campaign work and donor relations.

Preferred Skills/Qualifications:

  • Strong communication, interpersonal and writing skills.
  • Strong volunteer management skills.
  • Proficient in Windows, including Word, Excel and Outlook, and experience with fundraising databases including Blackbaud and Salesforce.
  • Strong organizational skills and attention to detail.

Skills/Competencies:

  • Self-motivated with the ability to work independently, creatively and flexibly in a dynamic fast-paced environment.
  • Demonstrated ability to work effectively and collaboratively as part of a team.
  • Capacity to manage and organize information confidentially.
  • Ability to work successfully within a strong systems and process-based organizational structure.

Other:

  • Strong personal commitment to WildCare’s mission.
  • Knowledge of wildlife and the education community preferred.
  • Flexibility to work evenings and occasional weekends.

WildCare is an equal opportunity employer. People with disabilities, women, veterans, people of color, and LGBTQ people are encouraged to apply. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

FULL-TIME/PART-TIME     Full-Time

LOCATION                         San Rafael

WildCare offers that rare opportunity to tap your skills, talents and experience to benefit a greater good while you grow professionally. You will work in a dynamic environment, with a diverse group of individuals who share your commitment and enthusiasm.

WildCare offers a generous benefit package including paid vacation, sick pay and holidays. Health, dental, life and disability insurance, and participation in WildCare’s 401K retirement fund after one full year of employment.

TO APPLY

Send resume and cover letter, including 2 professional reference contacts to:

Ellyn Weisel, Director of Development at ellyn@wildcarebayarea.org
Subject Line: Development Associate Application

or mail to:

WildCare
76 Albert Park Lane
San Rafael, CA 94901

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Registered Veterinary Technician (RVT)  — Wildlife Hospital

Supervisor: Director of Animal Care

POSITION SUMMARY

The Registered Veterinary Technician (RVT) reports to the Director of Animal Care (DAC) and is primarily responsible for maintaining the multiple aspects that directly affect the quality and execution of patient care. Must feel comfortable working in a collaborative environment, with equal sensitivity to the care of the animals, the needs of the volunteers and staff and the needs of community members who bring us wildlife.

RESPONSIBILITIES

ANIMAL CARE RESPONSIBILITIES

  • It is understood that all of the responsibilities listed here are performed with the supervision of the DAC, and input from other senior medical staff.
  • Primary responsibility is maintaining smoothly operating shifts so that all of the tasks required to ensure excellent patient care and husbandry are completed by the end of each day for both the birdroom and clinic animals. Duties include but are not limited to: orchestrating the flow of volunteers, daily feeding, medicating and cleaning of all patients, necessary medical treatments, maintaining adequate supplies and insuring that preparation for the following day’s operations are complete by the end of the day.
  • In collaboration with medical staff, develop and execute diagnoses and treatment plans for wildlife accepted under WildCare’s permits, as well as Ambassador animals. Alter and amend treatment plans as needed throughout course of care.
  • Euthanize animals when necessary according to WildCare policy and AVMA standards.
  • Plan, assist with or assign selection of release sites and coordination of patient releases.

MANAGERIAL RESPONSIBILITIES

  • Assist with training and development of shift supervisors, volunteers, interns and wildlife assistants.
  • Joint supervision and annual evaluation, along with the Assistant Director of Animal Care, of Clinic and Birdroom Managers as well as the Senior Wildlife Technician.
  • Prepare, review, create and/or edit hospital procedures and policies (manuals, postings, trainings) regarding all aspects of patient care, especially medical treatments and husbandry.
  • Create and oversee implementation of protocols for handling lab work and storing resultant data.
  • Build and maintain a professional culture across WildCare.
  • Ensure continuity of patient care by keeping all staff up to date and trained on current protocols, treatments and procedures.
  • Attend monthly staff, volunteer and supervisor’s meetings.
  • Track patient statistics, trends, humane cases, identify advocacy issues and interesting stories for WildCare publications, press and social media outlets, keeping DAC informed.
  • Be point staff member for creating and maintaining relationships with veterinarians. Create and maintain database of volunteer veterinarians and specialties, hours donated annually and approximate value, and assist with recognition efforts. Arrange for veterinarians to provide classes and trainings for med staff.
  • Engage with MHS and other local animal shelter agencies well as local veterinary hospitals as needed around issues pertaining to wildlife triage, medical care and legal responsibilities.
  • Identify conferences, seminars, classes and other continuing educational opportunities for med staff and arrange for post-class information sharing amongst staff.
  • Work with the DAC to ensure understanding of and compliance with all appropriate regulatory and professional standards (DEA, OSHA, Fish and Game, Fish and Wildlife, IWRC, NWRA, etc.) for rehabilitation and human resources functions.
  • Assist DAC with completion of state and federal annual reports and other reports as needed.
  • Assist DAC with grant proposals and budget issues as needed.

MEDICAL RESPONSIBILITIES

  • Ensure that medical procedures and practices are enacted with integrity and responsibility in accordance with the AVMA and AAHA.
  • As per agreement with WildCare’s Vet-of-Record (VOR), keep and maintain controlled drug supplies and logs in accordance with DEA law.
  • Perform monthly controlled drug log verifications and actual controlled drug amount confirmation with DAC or VOR. Report any issues or problems involving controlled drugs, safes, logs to DAC and VOR.
  • Prepare, review and/or edit written materials regarding medical procedures to be approved by DAC and/or VOR.
  • Maintain that only staff members who have passed a background check have key/access to controlled drugs and are trained in and following relevant procedures.
  • In cooperation with Ambassador Program Manager and VOR, manage the medical care of the ambassador animals; managing their medical needs and annual exams, keeping master problem sheets up-to-date, ensuring that USDA requirements are being met.
  • Manage and remain to-date on external laboratory service procedures and disseminate necessary information to staff. This includes tracking, recording and managing the resulting data
  • Act as anesthetist for both in-house and off-site surgeries led by veterinarians, and train staff on appropriate anesthesia for minor procedures.
  • Make sure instruments, equipment and medical supplies are maintained, stocked, prepared for use and staff is trained in proper use and that regular professional maintenance is scheduled. Order necessary medical supplies keeping within budget limitations.
  • Initiate and oversee research of new techniques, medications and procedures to keep medical and husbandry animal care techniques current.
  • Become OWCN trained for a staff position in the event of an oil spill and maintain 24hr HAZWOPPER cert.
  • Maintain and enforce policies and procedures surrounding radiographs; technique chart, PPE maintenance, OSHA safety compliance, etc.
  • Maintain SDS (formerly MSDS) binder and OSHA labelling as well as other hospital OSHA requirements
  • Maintain medical supplies and systems on a weekly basis (or as demand dictates)
  • Autoclave
  • Anesthesia Circuit (including oxygen, f/air canisters)
  • Centrifuges and other laboratory equipment (microscope, fecal supplies, LeadCare II, ophthalmoscope, refractometer, etc.)
  • Sterile Packs
  • Pharmaceutical and sharps waste
  • Refill medical supplies, update order board when supplies needed and ordered
  • Med cabinets and storage areas
  • Medical supply donations
  • Radiographs and chemistry for the processor, as well as PPE
  • Necropsy & lab work
  • Miscellaneous equipment (Thermocare, nebulizers, rattlesnake cage, etc.)

QUALIFICATIONS

  • Current California RVT license, maintained biannually according to state requirements
  • State and/or Federal Wildlife Rehabilitation License(s) preferred but not required
  • Due to nature of responsibilities with controlled substances, must pass state and federal background check and have no pertinent criminal history
  • Have or obtain and maintain an up-to-date rabies prophylaxis and titer
  • Degree in biology, zoology or related field preferred but not required
  • Minimum of three years experience (volunteer or paid) in a veterinary hospital that treats wildlife and exotics or wildlife rehabilitation setting with at least one year in a supervisory position
  • Ability to work flexible days and hours including nights, weekends and holidays
  • Experience teaching and creating basic and advanced skills classes and trainings
  • Computer literate, comfortable with Microsoft Office Suite (Excel, Word, Powerpoint, Outlook) and other basic program
  • Must be able to lift/move 50 pounds, endure long workdays in a physically and emotionally demanding setting while maintaining focus, accuracy and physical activities required by the job.

DESIRED CHARACTERISTICS

  • Positive team player with strong leadership skills
  • Good organizational and supervisory skills
  • Ability to work well and communicate with the public, staff and volunteers
  • Good communication skills both oral and written
  • Ability to prioritize and work well under pressure
  • Willingness to follow directions and the confidence to ask for clarification or assistance when needed

COMPENSATION

The pay range for this position is $18.00-$22.00 an hour, based on demonstrated experience and abilities.

This is a full-time, exempt position including dental and health insurance options, 401k plan, vacation and sick time accrual.

There is a 1 year probationary period

The position is open until filled.

Review of applicants began September 1, 2016.

WildCare does not discriminate on the basis of race, creed, sex, sexual orientation, age,

religion, marital status, national origin, political affiliation or mental or physical handicap.

TO APPLY

Send resume and cover letter, including 2 professional reference contacts to:

Melanie Piazza, Director of Animal Care melanie@wildcarebayarea.org
Subject Line: RVT Application
or mail to:
WildCare
76 Albert Park Lane
San Rafael, CA 94901

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Wildlife Services Representative

Supervisor: Director of WildCare Solutions and Advocacy

FLSA Status: Non-exempt

20 hours per week

Date: December 6, 2016

Position Summary

The primary function of the Wildlife Services Representative (WSR) is to provide excellent and efficient customer service, dispense accurate information to callers and visitors, and to foster a sense of empathy for wildlife and of community with every individual who contacts WildCare. This is one of WildCare’s most important positions as the WSR often provides the first impression people have of WildCare, and we rely on the voluntary and ongoing support of members to provide our lifesaving services for wildlife and to continue to educate people about wildlife and nature.

Job Responsibilities

  • Answer a busy 6-line telephone system:
    • Answer Hotline questions regarding conflicts with wildlife, update wildlife patient finders with patient information, and return calls promptly. Provide instructions on how to safely rescue and contain injured and orphaned wildlife, and how to provide basic care until the animal(s) can be delivered to a licensed care facility, and assist rescuers in locating qualified help for injured wildlife.
      • Learn and stay up to date on humane nonlethal methods for resolving conflicts with wildlife and deliver the information to callers and visitors with compassion and empathy for the caller and their situation, and the animal(s). Share learned information with other WSRs and Supervisor.
    • Record information from and about individual Hotline calls in FilemakerPro database. Complete Hotline data entry as calls come in or before the end of the shift and in accordance with departmental procedure.
      • Develop an encompassing knowledge of all the departments, programs, services, events and outreach at WildCare, accurately answer questions and promote WildCare to clients and members
      • Transfer callers to appropriate personnel
      • Review and respond to emails sent to the shared front desk email account
      • Dispense information about the services provided by WildCare Solutions, WildCare’s humane nonlethal wildlife exclusion service, and assign jobs as appropriate to WildCare’s Wildlife Solutions Specialists
    • Admit patients, ensure intake and finder data is complete, and request donations from finders
    • Ensure that appropriate forms are completed by finders, and donors for certain circumstances, i.e. rabies vector species, bats, bite reports, in kind donations, etc.
    • Using square POS system, make merchandise sales, accept donations; accurately fill out and process appropriate paperwork
    • Manage cash drawer including reconciliations and balancing
    • Assist the Director of Animal Care and Medical Staff in coordinating patient releases, reunites and follow ups
    • When needed, coordinate and record transport arrangements
    • Perform computer data entry and process closed patient records in a timely manner and according to procedure
    • Assist with administrative duties for Supervisor and other WildCare employees on an as available/as needed basis and per approval from Supervisor
    • Keep the front desk and merchandise area clean and organized
    • Perform any other duties as assigned by the Supervisor
    • Understand and adhere to organization and departmental policies and procedures
    • Perform research on various animal-related topics when requested and per approval from Supervisor. Keep informed about developments related to WildCare and wildlife issues
    • Follow written protocols
    • Open and close facility

Qualifications

  • Ability to provide outstanding customer service skills to callers, visitors and volunteers of diverse backgrounds, sometimes under stressful or chaotic circumstances
  • Proven excellent organizational skills, ability to handle multiple tasks simultaneously and shift priorities as necessary, and attention to detail
  • Ability to communicate effectively in a friendly, empathetic and professional manner. Patient, enthusiastic, efficient and able to problem-solve
  • Excellent judgment and humane ethic
  • Ability to anticipate problems, identify opportunities, and communicate proactive approaches
  • Ability to follow up and follow through on assigned tasks both regular, ongoing and as needed
  • Proven excellent persuasive written and verbal communication skills, proficiency in spoken and written English. Spanish a plus
  • Knowledge of wildlife and natural history, familiarity with methods to resolve wildlife conflicts, and knowledge of WildCare’s work
  • Ability to professionally advocate WildCare’s positions on issues
  • Proven proficiency with Microsoft Word, Outlook and Internet Explorer or similar software, experience with Filemaker Pro database preferred
  • Proven proficiency conducting Internet research
  • Demonstrated ability to maintain strict confidentiality at all times
  • Willingness and ability to work weekends, holidays and cover other WSR shifts when needed
  • Commitment to the objectives of the organization
  • Some animal handling experience preferred
  • Cash handling experience required
  • Ability to lift and carry up to 30 lbs.

APPLICATION PROCESS
Please submit cover letter and resume by mail or email. Include your email address, replies will only be sent via email. Position is open until filled. No phone calls please.
Email to: info@wildcarebayarea.org

Mail to: WildCare, 76 Albert Park Lane, San Rafael CA 94901

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summer-wildlife-camp-aide-photoSUMMER WILDLIFE CAMP TEACHER’S AIDE

(Seasonal, $11/hr with end of summer bonus)

POSITION SUMMARY
WildCare offers Summer Wildlife Camp sessions from June 5 through August 11, 2017. Sessions run for one week with a
different theme  each week geared towards various age
groupings. Wildlife Camps serve 3.5 through 12
year olds with 14-16 campers per session. The Summer Camp
Teacher’s Aide will work five days per week (Mon. through Fri.)
and reports to the Summer Nature Camp Teacher  and
Education Program Manager.

Essential duties and responsibilities include the following:
1. Assist Camp Teacher with conducting Wildlife Camp classes
2. Assist Camp Teacher in supervising individual campers, small groups, or the whole class as needed
3. Prepare and organize materials as needed for projects in classes
4. Assist with the supervision of volunteer teen camp assistants
5. Assist in keeping camp materials and camp room in good order
6. Assist with the set up and clean up of the museum before and after camp each day
7. Will act as a back-up leader to support the Camp Teacher as needed.
8. Other duties may be assigned

Teacher’s Aide is required to attend a four-hour training on Sunday, May 21, 2017 from 1:00-5:00 pm.

QUALIFICATIONS
To be considered for an interview, applicants must meet all qualifications listed below. The ideal candidate is enthusiastic, enjoys working with children and being outside and who also has some knowledge of or interest in California natural history and wildlife. Candidate must have reliable transportation to travel to WildCare as well as off-site hike locations in Marin.

MINIMUM QUALIFICATIONS
High school diploma required
Some college work preferred
Must enjoy working with children and teaching
Previous experience working with children
Ability to perform work without direct supervision
Must be able to lift objects weighing up to 25 lbs on occasion
Must feel comfortable standing for extended periods of time
Must be able to hike up to 3 miles

COMPENSATION
This is an hourly, non-exempt, seasonal position without benefits. A typical work day is 8:30 am – 3:30 pm with an average of 35 hours per week. Dates of employment are June 5 – August 11, 2017.
Pay rate is $11/hr with $2/hr bonus at the end of the summer for each hour worked when commitment is completed.

APPLICATION PROCESS
Submit cover letter and resume by fax, mail or email. Deadline for applications: March 15, 2017.
No phone calls please. Please note that a background check is required prior to employment.

Attn: Eileen Jones
WildCare
76 Albert Park Lane
San Rafael, CA 94901
eileenjones@wildcarebayarea.org
(415)456-0594 FAX

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Development Associate

Department:    Development
Reports to:   Associate Director of Individual Giving

PURPOSE OF THE POSITION: The Development Associate is an integral member of the WildCare Development team and is responsible for a high volume of data entry into a donor management database (Luminate CRM), as well as managing the integrity of the data stored in the system. Duties must be performed with an exceptional degree of accuracy and timeliness. Additional responsibilities include processing gift acknowledgements, as well as multitasking in order to complete ad hoc projects and assignments that support the unique efforts of the Development team.

DUTIES AND RESPONSIBILITIES:

Gift Processing and Acknowledgements

Process all gifts from individuals, corporations, foundations and organizations received by WildCare in a timely manner.
Generate gift acknowledgement letters, receipts and pledge reminders.
Respond to requests for information from donors, volunteers and staff in a professional and timely manner.
Perform all functions with a high degree of accuracy and confidentiality.
Assist with activities, particularly the processing of gifts, and provide staff support at events as requested.

Technical and Professional Knowledge and Ability Required

Extensive experience and proficiency using Luminate online software, Microsoft Windows, MS Office (Word, Excel), and MS Outlook.
Excellent written and oral communication skills.

Interpersonal Skills Needed

Ability to listen attentively and provide solutions to problems if needed.
Time-management skills, the ability to multi-task under pressure and strong organizational and project management skills.
Ability to work with minimal supervision and direction.
Ability to work effectively with others and support organizational goals.
Ability to provide timely response to requests for information, service, and assistance.
Desire to strive for continuous improvement and solicit feedback to improve service.
Ability to maintain confidentiality.
A positive and productive attitude.

CONTACTS WITH OTHERS: Will have contact with the general public, outside vendors, WildCare team members, volunteers, donors, supporters and board members.

WORK SCHEDULE: Work days are flexible but must be communicated with the Director of Individual Giving.

PHYSICAL DEMANDS: Must be able to lift a minimum of 50lbs. Work performed requires sitting for up to 8 hours per day.

TO APPLY

Send resume and cover letter, including 2 professional reference contacts to:

Dustin Alexander, Associate Director of Individual Giving at dustin@wildcarebayarea.org
Subject Line: Development Associate Application

or mail to:

WildCare
76 Albert Park Lane
San Rafael, CA 94901

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WildCare Solutions Specialist — Humane Wildlife Management

Handyman / Construction Skills for Humane Non-Lethal Wildlife Control San Rafael

POSITION SUMMARY

WildCare Solutions is based in Marin County, with wildlife exclusion experts serving the North Bay, West Marin and parts of the East and South Bay. We are currently looking for independent contractors to work in all of our service areas, primarily Marin County.

The job of a Wildlife Solutions Specialist (Specialist) is a highly specialized role, one that is focused on problem solving for our customers and ensures that all animals are treated humanely and with respect.

We will provide on the job training for the right person. You must already have basic handyman/construction skills, a humane ethic, and a natural love and appreciation for wildlife. The skill set required for this position is multi-faceted. The individual will be required to learn about animal behavior and seasonal tendencies. In addition, the Specialist will need to become comfortable handling a variety of wildlife situations including but not limited to raccoons, skunks, opossums, bats, pigeons, foxes, squirrels, coyotes and owls. During the months that dependent young wildlife are likely to be present, the Specialist will work closely with each customer to educate them on seasonal behavior and receive commitment from the customer to not evict the dependent young.

Once wildlife has been humanely excluded from a residence or commercial establishment the goal is to solve the problem for the long-term by sealing up the entry points permanently. Construction background and handyman skills are required to succeed in this position to do an excellent job with any exclusion-related repairs the home might require. It is necessary that the Specialist knows how to use power tools, is comfortable climbing onto rooftops and has no hesitations going into crawl spaces and into attics. Part of the job also requires feces clean up and dead animal retrieval, often in difficult to reach spaces.
The job is varied and Specialists understand that each customer situation is unique. They are comfortable having conversations with customers who may be anxious about the situation and effectively educating them about conflicts with wildlife. Educating our customers and sometimes the general public is a key element to this job. Each customer interaction and call is an opportunity to educate the community about how to live well with wildlife.

WildCare Solutions has an excellent reputation in the community and our customers rely on us for humane non-lethal solutions to conflicts with wildlife who have made their dens within structures. Wildlife Solutions Specialists perform inspections of the exterior of homes, and as needed: the crawl space, roof and attic, and other structures, to identify damage caused by wildlife and potential points of entry into the structure. We then humanely and non-lethally evict any wild animal that has taken up residence in or under a house, and monitor the activity level. Upon confirmation that the animal(s) have vacated, repair any damage and secure the entry holes so no other animals can take over the vacancy. We do not trap and we do not kill animals, that’s one important distinction that sets us apart from other nuisance wildlife management companies.

QUALIFICATIONS

This position is preferably for someone based in the North Bay. We are looking for people with basic handyman/construction skills. You need to have your own power tools, cell phone, truck and regular access to an email account. A wildlife removal specialist respects, appreciates and understands the behavior of local wildlife. You don’t have to know it all, we will train the right person, but you must be interested and able to learn and retain. Experience working with wildlife and knowledge of animal behavior is a plus.

REQUIREMENTS

• Able to work with and manage a flexible schedule
• Basic handyman/construction skills such as using power tools, installing hardware cloth, replacing screen vents, trenching, caulking, cement work, etc.
• Excellent communication skills
• Must be reliable and show up at jobs on time
• Keep track of inventory and order supplies (hardware cloth, caulking etc.) when necessary
• Own your own power tools and truck or van
• Must own a smart phone and be able to use a square reader for invoicing in the field• Valid CA drivers license and insurance
• Background check
• Experience dealing with emotional and/or challenging customers; a wild animal in your house can be a distressing experience
• Comfortable climbing up ladders, under structures, onto rooftops, in tight spaces, knowledge and adherence to safety procedures
• Physically fit and able to lift 40 lbs.
• Comfortable asking for help when unsure of how to proceed
• Excellent problem solving skills
• Rabies pre-exposure vaccination required after successful completion of probationary and training period. Incremental reimbursement provided depending on duration of employment. )
• Have a natural love, appreciation and respect for animals
• Help train new independent contractors in humane wildlife exclusion techniques, as needed
• Enjoy working outdoors, with people and animals (hands-on contacts with adult wildlife is extremely rare)
• Must be organized and able to manage complicated scheduling with well-timed follow ups, ability to manage and prepare invoicing and receipts according to procedure and in a timely manner
• Based on findings during the inspection, must be able to provide accurate written estimates to customers on what the job will cost to repair any damage and seal points of entry after the animals have vacated

This contractor position is best considered a supplemental source of income, if you work hard, the money can be good but it is not equivalent to a full-time job; Spring and Summer are very busy, while Winter can be very slow.

Veterans encouraged to apply.

APPLICATION PROCESS

Please submit cover letter and resume by mail or email.
Position is open until filled.
No phone calls please.

Email to:
info@wildcarebayarea.org

Mail to:

WildCare Solutions
76 Albert Park Lane
San Rafael CA 94901