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Employment Opportunities at WildCare

Positions Currently Open:

Nature Van Naturalist

Wildlife Services Representative


Job Title: NATURE VAN NATURALIST (Part-time)
Department: Education
Supervisor: Education Manager
FLSA Status: Non-exempt
20 hours per week

Position Summary

The Nature Van Naturalist is responsible for delivering interpretive programs to school children and families. The responsibilities will include:

- Presenting nature education programs at schools, field trips, workshops and other special events as necessary. Most programs will be delivered at school sites in the Bay Area and require driving WildCare's Terwilliger Nature Van.
- Assisting in the development of curriculum and updating of educational materials for all of WildCare's education programs while assuring compliance with the State of California Science Frameworks
- Assisting WildCare Education staff with other functions and projects as assigned.

This is a part-time position, 20 hrs/ week, and does not include health benefits. Benefits include vacation, sick and holiday pay. Compensation DOE


To be considered for an interview, applicants must meet all the qualifications listed below. The ideal candidate is someone who enjoys teaching and working with children and has previous experience delivering and developing programs for students in Pre-K through grade 6. Knowledge of and interest in California natural history is a must. Preference will be given to those applicants who have completed relevant college course work in Environmental Studies, and Teaching and Education.
Additional desired qualification: Bilingual - fluent in both English and Spanish

Minimum Qualifications

Education: A Bachelor's Degree from an accredited college or university, with course work in natural science, teaching or/and interpretive methods or suitably related field.

- Previous teaching experience (preferably Pre-K through grade 6)
- Knowledge of California natural history
- Excellent written and verbal communication skills
- Excellent driving record
- Ability to perform work without direct supervision
- Basic computer skills including navigating the internet and knowledge of Microsoft office software
- Must be able to lift objects weighing up to 25lbs on occasion
- Must feel comfortable standing for extended periods of time, and bending to pick up objects and class materials

Application Process and Conditions of Employment

Applicants are required to provide a cover letter, and resume. Hiring is contingent upon receipt of a DMV driving record and a FBI / California Department of Justice background check.

As a condition of employment, the Nature Van Naturalist will drive the Terwilliger Nature Van for extended periods of time to reach school sites, and on occasion be required to work on a Saturday or Sunday or on a Holiday.

To Apply:

Submit cover letter and resume by fax, mail or email. Position is open until filled.
No phone calls please.

Marco Berger, Educational Program Manager
WildCare: 76 Albert Park Lane, San Rafael CA 94901
(415)456-0594 FAX

WildCare leads the way in showing people how to live well with wildlife through a complete cycle of respectful, practical and humane programs in wildlife rehabilitation and nature education. For over 30 years, WildCare's Terwilliger Nature Education programs have nurtured the understanding of California's unique ecosystems and wildlife. Each year twenty-three staff members and more than 300 volunteers care for approximately 4000 animals and educate 40,000 school children in the San Francisco Bay Area.


Job Title: Wildlife Services Representative
Department: Wildlife Hospital
Supervisor: Director of WildCare Solutions and Advocacy
FLSA Status: Non-exempt
20 hours per week

WildCare is the organization that leads the way in showing people how to do the right thing for wildlife by providing guidance on how people and wildlife should coexist when they encroach on each other’s territory.


The primary function of the Wildlife Services Representative (WSR) is to provide excellent and efficient customer service, disperse accurate information to callers and visitors, and to foster a sense of empathy for wildlife and of community with every individual who contacts WildCare. This is one of WildCare’s most important positions as the WSR often provides the first impression people have of WildCare, and we rely on the voluntary and ongoing support of members to provide our lifesaving services for wildlife and to continue to educate people about wildlife and nature.

Job Responsibilities

  • Answer a busy 6-line telephone system:
    • o Answer questions regarding conflicts with wildlife, update wildlife patient finders with patient information, return calls promptly
    • o Log the name, address and email of wildlife callers
    • o Develop an encompassing knowledge of all the departments, programs, services, events and outreach at WildCare, so as to be able to accurately answer questions and promote WildCare to clients and members
    • o Transfer callers to appropriate personnel
    • o Review and respond to emails sent to the shared front desk email account
    • o Dispense information about the services provided by WildCare Solutions, WildCare’s humane non-lethal wildlife exclusion service) and assign jobs as appropriate to WildCare’s Wildlife Solutions Specialists
  • Admit patients, ensure intake and finder data is complete, and request donations from finders
  • Ensure that appropriate forms are completed by finders, donors and teachers for certain circumstances, i.e. bats, bite reports, in kind donations, taxidermy loans, etc.
  • Make merchandise sales, accept donations and accurately fill out and process appropriate paperwork
  • Assist the Director of Animal Care and Medical Staff in coordinating patient releases and reunites with rescuers
  • When needed, coordinate and record transport arrangements
  • Perform computer data entry and process closed patient records in a timely manner and according to procedure
  • Complete log book data entry within a maximum of three weeks after the initial contact and in accordance with departmental procedure
  • Assist with administrative duties for Supervisor and other WildCare employees on an as available/as needed basis and per approval from Supervisor
  • Draft, route for approval and post regular updates to Facebook in accordance with written policy
  • Keep the front desk, merchandise area, volunteer lounge and refrigerator clean and organized
  • Perform any other duties as assigned by the Supervisor
  • Understand and adhere to organization and departmental policies and procedures
  • Perform research on various animal-related topics when requested and per approval from Supervisor
  • Keep informed about developments related to WildCare and wildlife issues


  • Ability to provide outstanding customer service skills to callers, visitors and volunteers of diverse backgrounds, sometimes under stressful or chaotic circumstances
  • Proven excellent organizational skills, ability to handle multiple tasks simultaneously and shift priorities as necessary, and attention to detail
  • Ability to communicate effectively in a friendly, empathetic and professional manner. Patient, enthusiastic, efficient and able to problem solve
  • Excellent judgment and humane ethic
  • Ability to anticipate problems, identify opportunities, and communicate proactive approaches
  • Ability to follow up and follow through on assigned tasks both regular, ongoing and as needed
  • Proven excellent persuasive written and verbal communication skills, proficiency in spoken and written English, Spanish a plus
  • Knowledge of wildlife and natural history, familiarity with methods to resolve wildlife conflicts, and extensive knowledge of WildCare’s work a plus
  • Ability to professionally advocate WildCare’s positions on issues
  • Proven proficiency with Microsoft Word, Outlook and Internet Explorer or similar software, experience with Filemaker Pro preferred
  • Proven proficiency conducting Internet research
  • Demonstrated ability to maintain strict confidentiality at all times
  • Willingness and ability to work weekend shifts and holidays as needed, and occasionally cover other WSR shifts
  • Commitment to the objectives of the organization
  • Some animal handling experience preferred
  • Cash handling experience required
  • Ability to lift and carry up to 30 lbs.

To Apply:

Submit cover letter and resume by fax, mail or email. Position is open until filled.
No phone calls please.

Kelle Kacmarcik, Director of WildCare Solutions and Advocacy
WildCare: 76 Albert Park Lane, San Rafael, CA  94901
415-456-0594 FAX

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